Shipping

Free shipping for orders over $250 AUD

$15 flat rate shipping for Australian orders under $250 AUD

Orders are fulfilled within 48 hours of receipt of the order. Orders received on a Friday, if not shipped that same day, will be dispatched the following Monday. 

For New Zealand orders, please refer to the FAQ section.

Note: There may be delays with disruptions over public holidays or busy holiday periods. 

Returns Policy

At Science Skincare, we are committed to providing a smooth and hassle-free customer experience. Our Return and Refund Policy is designed to be simple and convenient, just like our skincare collections.

To avoid disappointment, please confirm the product meets your needs prior to purchase as we’re unable to offer refunds or exchanges for change of mind.

In the event that you receive a damaged or faulty product, we are committed to resolving the issue as promptly as possible. Contact us at hello@scienceskincare.com.au within 48 hours of your order being received so we can review your request.

Frequently Asked Questions

Which countries does your online store ship to?

We currently ship exclusively to Australia. 

In New Zealand, products can be purchased in-clinic from a stockist. Find your local stockist here.

How long does shipping take?

Standard Shipping is as follows: 

Main cities and surrounding suburbs: 2-5 working days from fulfilment

Regional areas: 3-10 working days from fulfilment. 

What if I bought a product from a Science Skincare stockist?

If you purchased a product from a distributor or stockist of ours, please contact them directly for assistance.